All orders are eligible for return within 30 days of the original delivery. Unless the items have been altered in a meaningful way, there are signs of significant wear, or they have been damaged by the user, they are eligible.
Each customer may return items once per year per category (irons, wedges, drivers, etc.)
If a customer wishes to return a 2nd order, in any given category, during one year, they are eligible but will be charged a 20% restocking fee.
All orders are held to the 30 days from original delivery timeframe. Special exceptions may be made but are not guaranteed and are made on a case by case basis by the company.
Custom golf clubs that are personalized with metal stamps, paint, or ferrules are eligible for return but will be charged a 20% restocking fee.
A full refund or credit will be issued depending upon the customers request.
If an item arrived defective or damaged it will be replaced with no cost to the user
All items sold are covered by the Orginial Equipment Manufacturers (OEM) warranty.
A “meaningful way” is defined as a change or alteration of the original shaft, grip, or clubhead. If a new grip or shaft is installed, a club head painted, personalization or stamping has been done, or labels have been removed. We retain the right to deem a change significant outside of the items listed above. Changes such as an alteration of an adjustable hosel position are not deemed as meaningful.
For support please contact us by filling out the contact form or emailing ben@vanquishgolfworks.com